Terms of service

Last updated 2026-11-15

These terms are an agreement between you and GuruBox ("we", "us") for the FamHound app, website and related services (the "Service"). By creating an account or using the Service you agree to them.

1. Who can use FamHound

You must be at least 18 years old and able to enter a binding contract. You must follow our acceptable use policy, which forms part of these terms. In short: only use FamHound on your own minor children's devices, or on adults who have given informed consent and can see the app.

2. Your responsibilities

  • You confirm that you have the legal right to install FamHound on each device you set it up on.
  • You are responsible for complying with the laws that apply to you, including laws on privacy, recording and the supervision of minors.
  • You keep your account email and PIN secure, and tell us promptly if you think someone else has accessed your account.

3. What the Service does and does not do

FamHound records the features you switch on and shows them to you. It depends on the device, the Android version, the manufacturer's battery settings, network connectivity and the permissions granted. We work hard to make records accurate and complete, but we cannot guarantee that every location point or event will be captured. FamHound is not an emergency service. Do not rely on it to detect or respond to an emergency.

4. Subscriptions and payment

If you buy a paid plan, the price, billing period and any free trial are shown before you pay. Subscriptions renew automatically until cancelled. You can cancel at any time and keep access until the end of the paid period. Where you buy through Google Play, Google's billing terms and refund rules also apply. Consumers in the EU and UK have a 14-day right of withdrawal for digital services, which you agree ends once you begin using the paid Service.

5. Your data

You own the data FamHound records for you. We process it as described in our privacy policy. You can export or delete it at any time.

6. Suspension and termination

You can close your account at any time. We may suspend or close accounts that break these terms or the acceptable use policy, or where required by law. Where possible, we will explain why.

7. Liability

To the extent allowed by law, the Service is provided "as is", and we are not liable for indirect or consequential losses, or for losses caused by your misuse of the Service. Our total liability to you in any 12-month period is limited to the amount you paid us in that period. Nothing in these terms limits liability that cannot be limited by law, including your statutory rights as a consumer.

8. Changes

We may update these terms. If a change materially affects you, we will email account holders at least 30 days before it takes effect.

9. Governing law

These terms are governed by the laws of the place where GuruBox is established, without depriving consumers of the protection of the mandatory laws of their country of residence.

10. Contact

Questions about these terms: support@gurubox.ai.