Privacy policy
Last updated 2026-11-15
Short version. FamHound only records the features you switch on, on a phone where the app is visible. We do not read message content, record calls or use the camera or microphone. We do not sell data or show ads. You can export or delete everything at any time by emailing support@gurubox.ai.
Who we are
FamHound is operated by GuruBox ("we", "us"). GuruBox is the data controller for personal data processed through the FamHound app and website. Contact: support@gurubox.ai. Postal address: [company address].
Two kinds of users
- Account holder — usually a parent or guardian who creates the FamHound account and views records.
- Device user — the person who uses the phone FamHound is installed on, usually the account holder's minor child, or an adult who has agreed to it.
FamHound is only to be used on a device user who is the account holder's minor child, or an adult who has given informed consent. See our acceptable use policy.
What we collect
| Data | From | Why | Legal basis (GDPR) |
|---|---|---|---|
| Email, PIN hash, account settings | Account holder | Run the account, sign in, reset PIN | Contract |
| Location points and accuracy | Device, if switched on | Show location history | Contract with the account holder; legitimate interest in child safety; consent of adult device users |
| App usage time and screen time | Device, if switched on | Show app and screen time | As above |
| Device activity (restarts, sync status, permission changes, pauses) | Device | Show the activity timeline and alert when recording stops | As above |
| Photos and documents | Device, if backup is switched on | Backup | As above |
| Device model, Android version, app version, crash logs | Device | Keep the app working | Legitimate interest |
| Website visits (aggregate, cookieless) | Website | Understand which pages help | Legitimate interest |
We do not collect: the content of SMS, chats or emails; call audio or call logs; keystrokes or passwords; camera or microphone input; contacts.
How long we keep it
- Location, app time and activity records: until you delete them or close the account, and for no more than 12 months.
- Backups: 30 days.
- Account data: until the account is closed, then deleted within 30 days, except where the law requires us to keep billing records.
Who we share it with
We do not sell personal data and we do not share it for advertising. We use a small number of processors to run the service (cloud hosting, email delivery, crash reporting), bound by data processing agreements. Where data leaves the EEA or UK, we rely on the European Commission's Standard Contractual Clauses or an adequacy decision. We disclose data to authorities only when legally required, and we push back on requests that are too broad.
Security
Data is encrypted in transit (TLS) and at rest. The settings area on the device is protected by a PIN. Access by our staff is limited, logged and only for support you ask for.
Children's privacy
FamHound processes data about minors on the instruction of their parent or guardian, who is the account holder. Children cannot create accounts. In the US, we handle information about children under 13 in line with COPPA, with the parent providing consent through account setup. Parents can review and delete their child's data at any time.
Your rights
Depending on where you live (including under the EU GDPR, UK GDPR, and US state laws such as the California Consumer Privacy Act), you may have the right to access, correct, export, delete or restrict the use of your data, and to object to processing. Device users can ask us directly about data concerning them.
Email support@gurubox.ai with "Privacy request" in the subject line. We reply within 30 days. You can also complain to your local data protection authority — in the UK, the Information Commissioner's Office.
Cookies
The FamHound website does not use advertising or tracking cookies. If we enable analytics, it is cookieless and aggregate.
Changes
If we change this policy in a way that affects you, we will tell account holders by email before the change takes effect.